Rating

★★★★☆

Category

non-fiction

Read

2026-10-01

Pages

272

Good compendium of approaches for responding to change and “strategic inflection points”. Particularly liked the structured approach to emerging risk (chapter 2) and the innovation proficiency scale (chapter 7).

At Microsoft, a seismic shift in incentives has involved going from a system in which rewards depended on selling so many units of something to one in which compensation is based on how much users consume of it. The company has moved to shared metrics for its leadership (to reinforce collaboration) and to making a distinction between what he calls performance metrics versus power metrics. Performance metrics assess how well people have done in a particular year on things like revenues and profits. Power metrics are about future year performance. Leading indicators include customer satisfaction and measures of “customer love.