Life-changing. Everyone should read this. Rosenberg has well over three decades of experience and stories, and delivers it well.
My key takeaways: * Using “I feel” for everything is a good start but doesn’t go far enough. Still need to connect to self needs and specific actions of others. * Use needs to find common human ground, especially when you disagree strongly with someone. * Not everything needs to be “fixed”. People want to be heard / listened to / empathised with.